12-Month Coverage
Standard warranty coverage begins on the original purchase date.
Warranty
MAXKOSKO PRODUCT SUPPORT
Warranty Coverage You Can Count On
Every eligible product purchased directly from our official store includes a 1-year limited warranty. If a manufacturing or material defect occurs under normal use, our support team will help review the issue and determine the appropriate solution.
All Product Categories
The standard warranty applies to eligible MAXKOSKO products purchased from our official store.
Free Extension Available
Eligible customers can receive an additional 12 months of coverage by submitting a product experience video.
Warranty overview: Our limited warranty covers eligible manufacturing and material defects that become apparent during normal, intended use. Products must be installed, operated and maintained according to the instructions provided with the product.
COVERAGE DETAILS
What the Warranty Covers
Coverage depends on the cause of the product issue and whether the product was installed and used as instructed.
Covered
- Manufacturing defects in an eligible product.
- Defects in materials under normal and intended use.
- Product failure caused by a covered defect when the product was properly installed and operated.
- Repair, replacement parts or product replacement when approved by our support team.
Not Covered
- Damage caused by misuse, accidents or improper handling.
- Damage caused by cutting, altering or modifying a product when the product is not designed for modification.
- Normal wear and tear or cosmetic changes from regular use.
- Damage resulting from installation, operation or maintenance that does not follow the product instructions.
- Labor, installation, removal, maintenance or service charges.
Important: Product compatibility, installation
requirements and operating limits vary by model. Always follow the
instructions supplied with your specific product.
HOW TO GET HELP
How to Submit a Warranty Claim
Providing complete order and product information helps us review your request more efficiently.
1
Prepare Your Information
Have your order number, proof of purchase, product model and a description of the issue ready.
2
Contact Our Support Team
Send us the details of the problem. Clear photos or a short video showing the product and issue can help us review the claim faster.
3
Receive the Next Steps
Our team will review the information and explain any testing, return, repair or replacement steps that may be required.
Depending on the product, issue and availability, an approved claim may be resolved through troubleshooting, replacement parts, repair, product replacement or another appropriate remedy determined by MAXKOSKO.
Free Extended Coverage
Add 12 More Months of Warranty Coverage
Share a short video showing your experience with the product and receive one additional year of limited warranty coverage at no additional cost.
Submit Your Product Video- Record Your Experience Create a video of at least one minute showing your feedback, installation experience or how you use the product.
- Complete the Submission Form Use the upload link and provide the requested purchase and contact information.
- Receive Extended Coverage After the submission is received and confirmed, eligible coverage will be extended by an additional 12 months.
By submitting a video, photo or other media through this program, you agree that MAXKOSKO may use the submitted material, in whole or in part, for product demonstrations, educational materials or promotional content. The extended warranty remains subject to the same coverage limitations and exclusions as the original warranty.
IMPORTANT INFORMATION
Warranty Terms
Warranty Period
Standard coverage lasts for one year and begins on the original purchase date. An approved extension adds 12 months to the standard warranty period.
Eligible Purchases
Coverage applies to eligible products purchased directly from our official store. Proof of purchase may be required.
Original Purchaser
The warranty applies to the original purchaser and may not be transferred to another owner.
Installation Costs
The warranty does not cover labor, removal, reinstallation, maintenance or other third-party service charges.
Shipping Costs
Shipping responsibilities may vary depending on the claim, destination and requested resolution. Our support team will explain any applicable shipping arrangements before proceeding.
Claim Review
Additional photos, videos, product information or troubleshooting steps may be required before a claim can be approved.
Need Help With a Product?
Contact MAXKOSKO with your order number and a brief description of the issue. Our team typically responds within one business day.